All orders typically ship within 1-3 business days and economy shipping arrives in 5-8 business days. Custom orders may require up to 2 additional days to process before shipping. We also offer Standard and Express shipping options at checkout.
Enjoy free Standard shipping on orders over $100.
Can I track my order?
Absolutely! Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.
How can I change my shipping address?
If your order hasn't shipped yet, we're happy to update your deilvery address. Please email us at hello@deardeuce.shop with your order number, full name, and new shipping details, and we'll respond as quickly as possible.
Can I change or cancel my order?
If we catch it before it leaves our warehouse, we can update or cancel your order. Please email us at hello@deardeuce.shop immediately with your request and order number for the best chance of making changes.
What happens if my package is lost or stolen?
Once a package is delivered to the address provided and delivery confirmation is received, we are not responsible for packages that are lost or stolen. We recommend shipping to a secure location.
If you experience issues with the delivery courier (damaged package, incorrect delivery location, etc.), please email us at hello@deardeuce.shop with your order number and details, and we'll work with the shipping carrier to resolve it as quickly as possible.
Where does Dear Deuce ship from?
We ship to anywhere in the USA from our warehouse in Boston, MA.
Do you ship internationally?
Yes, we do! We currently ship to 27 select countries, and we’re working on expanding that list. International shipping rates vary by region and will be calculated at checkout. If you run into any issues placing an international order, feel free to email us at hello@deardeuce.shop or message us on our social media channels—we’re happy to help!
Available shipping destinations:
Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Arab Emirates, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore
Payments & Returns
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Shop Pay. All payments are securely processed via Shopify Payments.
Is my payment information secure?
Yes, our website uses industry-standard SSL encryption to protect your personal and payment information.
What is your return policy?
We accept returns on items for up to 14 days after you receive them. Items must be unused and in original packaging. A $10 shipping and handling fee applies to all returns except size exchanges for collars, which are complimentary. Custom orders are final sale and cannot be returned.
Please note that we are unable to accept returns for international orders.
How do I initiate a return or exchange?
To start a return or exchange, log into our Shopify portal using your email address, zip code, and order number. From there, select the items you wish to return or exchange. For collar size exchanges, please specify your desired new size in the return notes section.
Once submitted, you'll receive a prepaid shipping label via email. Simply send your items back using the label provided. While a $10 handling fee is initially charged for all returns and exchanges, this fee will be refunded for collar size exchanges only.
If you experience any issues with the return or exchange process, please email us at hello@deardeuce.shop and we'll assist you promptly.
Products & Sizing
How do I measure my dog for the correct collar size?
Measure your dog's neck with a soft measuring tape, adding 1-2 inches for comfort. If between sizes, we recommend sizing down. See our product page for detailed measurements.
What makes Dear Deuce collars different from others?
Our Pawsonality collars feature genuine leather, personality-specific charms, and handcrafted quality. Each collar is designed to reflect your dog's unique character while providing comfort and durability.
